Southwest Airlines holiday meltdown will cost company up to $825 million
Southwest Airlines canceled more than 16,000 flights over 11 days, a government filing said. The holiday meltdown at Southwest Airlines last month cost the company as much as $825 million in lost revenue and added expenses, the company said in a government filing on Friday. Southwest Airlines, the largest domestic airline in the U.S., canceled more than 16,000 flights over an 11-day period at the end of December, the filing said. The disarray amid a massive snowstorm stranded droves of customers during a peak travel season, prompting the company to apologize and offer reimbursement for inconvenienced travelers. "The cost is definitely a significant amount," Ross Feinstein, industry veteran and former director of operations communications at American Airlines, told ABC News. "I'm not surprised that this is the hit they will ultimately take, in terms of the sheer number of passengers affected and the number of flights canceled," added Feinstein. MORE: 'Disrup...